1) Delivery Costs Our delivery costs vary depending on the destination country. These costs will be available for you to see throughout the order process.
- France, Belgium, Holland, Luxembourg, Italy, Germany: €15
- Denmark: €21.53
- Spain: €35
Corporate orders: contact us so that we can make special arrangements for the delivery of your orders.
After you have entered the delivery address for your order the delivery charge will be automatically added to your order. The price of the products may also change at this stage, depending on the product (theses products will be marked 'exc.VAT'), as VAT will also be added, since it varied according to the country.
For the 2009 Primeurs, shipping costs are as follows.
- From 0 to 24 bottles: 25,00 € (tax included)
- From 25 to 36 bottles: no. of bottles x 0,90 € (tax included) (e.g.for 28 bottles, delivery=25,20€ TTC)
- From 37 to 48 bottles: no. of bottles x 0,80 € (tax included)
- From 49 to 60 bottles: no. of bottles x 0,75 € (tax included
- 61 bottles and above: no. of bottles x 0,70 € (tax included)
2) Delivery times
Orders made monday-friday before 3pm will be processed on the same day,
Orders made after this time will be processed on the next working day (except French bank holidays).
For deliveries to rural areas please allow a fex extra days for delivery..
Delivery times depend on the products ordered.
Products currently in stock : - France: delivery in 3-5 working days.
- Germany, Belgium, Holland, Luxembourg, Italy, Denmark, Spain: delivery in 3-6 working days
Products not currently in stock:
These products are those that are not currently in stock, but which you are able to order as we are in the process of restocking. As a result of this, delivery can take a little longer:
- France: 10-15 working days.
- Germany, Italy, Denmark, Spain, Belgium, Holland, Luxembourg: 15-20 working days.
For Primeurs:
Delivery of Primeur wines is two years after purchase:
- Vintage 2006: delivery Spring/Summer 2009 dependant on wine ordered.
- Vintage 2007: delivery Spring/Summer 2010 dependant on wine ordered.
- Vintage 2008: delivery Spring/Summer 2011 dependant on wine ordered.
- Vintage 2009: delivery Spring/Summer 2012 dependant on wine ordered.
If you have ordered various vintages of Primeur wines: the longest delivery time will apply and you will receive the whole of each order at at one time.
3) Packaging Your products will be delivered in their original packaging, with the exception of mixed cases and gift orders these will be delivered in ChateauOnline cartons.
For Primeur wines, orders of 6 bottles will be delivered in ChateauOnline cartons, for those of 12 bottles the packaging will be that of the Chateau it comes from. Normally this will be a wooden box with the makers name on it.
4) Receiving your orders Deliveries are made between 9am and 6pm, Monday-Friday.
There will be two attempts at delivery, normally you will be contacted about the delivery beforehand.
Before you accept the delivery of the package you are required to sign for it. Please check the package carefully, this signature stands as proof that the products have been delivered in good condition.
If there appears to be any problem with the package don't hesitate to comment on it and a note will be made before you sign for it.For example, if the package seems damp.
You have the right to refuse to accept, a package and to inform our customer services that it will be returned to us, if you require it a new package will be sent out to replace the erraneous, broken or damaged one.
If you are not present for delivery, the delivery company will leave a slip telling you that the first attempt has been unsuccesful. On this slip there will be a telephone number with which you can contact the delivery man to arrange re-delivery.
You should store your wine at a moderate temperature, somewhere where the temperature will not change drastically, away from vibrations or light.
You can leave your bottles in the ChateauOnline cartons that they arrive in (unless storing them in a humid area), they should always be kept horizontal.
It is best not to taste your wines until a few days after delivery,for younger wines 24-48 hours will suffice, for older wines, we reccommend a week. If you do not wish to wait any time then you can always place the wine in the fridge for a while before serving it at the reccommended temperature. This is in order to allow the wines to 'settle' after transport.
5) Primeurs Delivery
How are Primeur wines delivered?
- If I have only made one Primeur order.:
As soon as the wines are ready to be sent out we will send you an e-mail, this asks you to confirm your delivery address and informs you of the tax and delivery charges that will apply. You can pay by bank or credit card.
Once we have received confirmation of your address and payment you will receive an email of confirmation. Normally delivery will be in 2-4 weeks from the date of payment. Primeur wines are very delicate, due to the fragile and rare nature of the wines, therefore we have a spcialist way of ensuring they arrive safely with a set delivery charge of 19.90€ (No matter how few or many bottles are ordered.).
- If I have made more than one Primeur order:
You will receive an e-mail for each separate order. This does not include different Primeur wines that are made on the same order as these will be delivered together. However if you order your Primeur wines separately then you may receive a separate delivery for each order. Each e-mail will therefore request that you pay the tax and delivery and confirm the delivery address. From the date the final part of the payment of taxes and delivery charges has been paid delivery will take 2-4 weeks.
If after 3 months of receiving the first email notifying you that the wines are now available you have not contacted us we will be obligated to charge a storage fee of 0.15€ per bottle per month
- I wish to have the products delivered duty to free to a bonded warehouse:
This procedure concerns those living in England or outside of Europe.
In the same way as for all deliveries of Primeur wines you will receive e-mails asking you to confirm your delivery address..
You wil also need to provide us with further information regarding your VAT number and account reference number.
Our customer services will verify theses details and will contact you several days later to arrange the next stage of delivery and payment. Delivery will take 2-4 weeks.
- I wish to receive a copy of the bill:
Contact our customer services by e-mail and we will be happy to arrange this for you.
We would liek to inform our customers that orders including Chateaux Rieussec and/or Yquem will not be delivered before May/June as they do not do so until later than others. |